1. Introduction
The purpose of this Privacy Policy is to explain, in a clear and transparent manner, how Laboratoire MRC collects, uses, and protects the personal data of its website users. The GDPR requires concise, transparent, understandable, and easily accessible information, particularly regarding the identity of the data controller, the purposes of processing, the legal basis, the retention period, the recipients, the rights of individuals, and their right to file a complaint with the CNIL.
By browsing the site, using a contact form, creating an account, or placing an order, you agree to have your data processed in accordance with this policy.
2. Data Controller
The data controller is Laboratoire MRC.
For any questions regarding your personal data, you may contact us at the following address: contact@moulinroyal.com.
3. Personal Data Collected
In connection with your use of the website, we may collect the following data: your last name, first name, email address, phone number, mailing address, information necessary to manage an order or a customer account, as well as browsing data related to your use of the website.
We may also collect information that you voluntarily provide to us via a contact form, a quote request, a newsletter subscription, or any other interactive feature on the website.
4. Purposes of Data Collection
The personal data collected is used for specific, legitimate, and limited purposes. It may be used to respond to your inquiries, process your orders, provide customer follow-up, improve the quality of our services, send communications if you have consented to them, measure website traffic, and ensure the site functions properly.
In accordance with the GDPR, each processing operation must be based on an appropriate legal basis, such as consent, the performance of a contract, compliance with a legal obligation, or a legitimate interest, as applicable.
5. Legal Basis for Processing
The processing of your data is based, depending on the circumstances, on your consent, the performance of a contractual relationship, compliance with a legal obligation, or the legitimate interest of Laboratoire MRC.
For example, the processing of your data may be necessary to respond to a request submitted via a form, process an order, send you a newsletter if you have agreed to receive it, or ensure the security of the website.
6. Data Retention Period
We retain your data for a limited period of time, strictly necessary to fulfill the purposes for which it was collected. The CNIL notes that the retention period must be determined based on the purpose of the processing.
As a general guideline, data related to a contact request is retained for the time necessary to process the request; data related to a customer account is retained for the duration of the account’s use; and data necessary to comply with legal obligations may be archived for the period required by applicable regulations.
7. Recipients of the Data
Your personal data is intended for authorized departments within Laboratoire MRC, within the scope of their responsibilities. It may also be shared with technical or commercial service providers involved in the operation of the website, order processing, hosting, sending emails, or performance analysis.
When we engage subcontractors, we ensure that they provide sufficient guarantees regarding security and confidentiality. The GDPR requires that the data processed be limited to what is necessary and that access to it be restricted.
8. Cookies and Other Trackers
The website may use cookies and other trackers to ensure it functions properly, measure its audience, improve the user experience, or provide certain services. Applicable regulations stipulate that certain trackers require prior notification to the user and their consent, while others may be exempt from consent when they are strictly necessary for the requested service.
When required, a consent banner allows you to accept, refuse, or configure non-essential cookies. You can change your preferences at any time using the cookie management tool available on the website.
9. Data Security
MRC Laboratory implements appropriate technical and organizational measures to protect your personal data against loss, alteration, unauthorized access, or disclosure. The CNIL specifically recommends securing data exchanges through encrypted protocols and protecting access to sensitive pages on the website.
We ensure that access to data is limited to authorized personnel only and that we use service providers offering appropriate security guarantees.
10. Your Rights
In accordance with applicable regulations, you have several rights regarding your personal data: the right of access, rectification, erasure, restriction, objection, and data portability, depending on the circumstances. The data controller must inform you of how to exercise these rights in practice and, in principle, respond within one month.
You may exercise your rights by contacting us at the following address: contact@moulinroyal.com.
We may ask you to provide proof of identity if necessary to ensure the confidentiality of your request.
11. Filing a Complaint with the CNIL
If, after contacting us, you believe that your rights have not been respected, you may file a complaint with the CNIL, the French authority responsible for personal data protection. This option must be made known to data subjects in the transparency information required by the GDPR.
12. Data of Minors
The MRC Laboratory website is not intended to knowingly collect personal data from minors without the consent of their legal guardians where required by applicable regulations. If you believe a minor has provided us with data without authorization, you may contact us to request its deletion.
13. Changes to the Privacy Policy
MRC Laboratory reserves the right to modify this Privacy Policy at any time to reflect legal, technical, or organizational changes. The current version is the one published on this page. We encourage you to review it regularly.
14. Contact
For any questions regarding this Privacy Policy or the exercise of your rights, you may contact us at: contact@moulinroyal.com or at the following mailing address: 19 avenue de Cambridge, 14200 Hérouville Saint-Clair - FRANCE.